Customer Order Processing Analyst

• Receives, validates, processes and executes incoming customer orders and order changes for all business segments 
• Execution of all aspects of the order process including communicating with the customers to ensure fulfillment, verifying shipments, invoicing, and collections
• Serves as the main point of contact for our customers 
• Supports Customer Focus by effectively resolving emergency situations regarding customer orders due to insufficient inventory, system errors, delays in production, and warehouse or carrier issues
• Negotiates schedule changes with customers as required
• Records customer complaints for assigned customer accounts and submits trending information
• Works with appropriate departments to implement actions that will eliminate or reduce the issue
• Possesses extensive knowledge of products and their applications and recognizes opportunities to better serve our customers
• Accurate and efficient order entry of purchase order, product and pricing information using SAP system
• Provide order status information to customer upon request
• Address order entry errors in a timely manner
• Verifies customer information is correct and up-to-date 
• Informs customer of shipping date and any possible delays
• Notifies appropriate department of order and shipping date 
• Reviews orders for accuracy and completion 
• All steps and procedures are done in accordance with Company procedures
• Provides customer reports/presentations 
• Exceptions to regular order process are documented in the notes section of SAP  

• Up to 2 year experience in Customer Order Services
• English reading and writing is obligatory, German preferred 
• Knowledge of SAP preferred
• Excellent computer skills in Microsoft package for windows environment
• Ability to conduct on-going interpersonal interactions, analyze and solve problems
• Able to communicate effectively & professionally with all levels and areas of business and customers
• Excellent organizational skills & attention to detail
• Must have excellent communication skills, negotiation skills, professional presence, and proven track record of establishing and maintaining customer relationships
• Availability for external trainings

• Opportunity to work within a global organization
• Personal growth & career development
• Continuous learning
• Ambitious working atmosphere where you can share your ideas
• Organized transport and food 
• Social activities and programs

To learn more about Aptiv visit aptiv.com