Job Title : English Language Representative

 

• THIS IS A FULL TIME/PART TIME POSITION
• Work Starts at 5 PM
• MUST BE FLEXIBLE TO WORK SHIFTS AS REQUIRED (Evenings, Nights, Weekends and Holidays)
• SHOULD BE FLUENT IN ENGLISH
• START IMMEDIATELY
• SEND CV IN ENGLISH
• Plus BONUS based on Performance.

One Contact is an Telecommunication and Online Data Processing centre supporting North American Clients. The Data Center uses the latest technology to efficiently answer calls, process orders and transmit the details to our clients. As a keen, energetic, career-minded candidate you may be interested in applying. Customer Service representatives are front line agents providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on One Contact customers wants and needs.

Reports to:  Team Manager

Location: Skopje, Macedonia

We offer the following:

• Productive working environment
• Paid training
• Casual dress code
• Modern facilities and high technology devices and tools
• Growth Opportunities
• Attractive Salary Package

Responsibilities:

• Responding to all incoming data processing requirements with a positive manner.
• Provide information to customers and general inquires
• Processing orders for customers
• Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactory and in a timely manner.
• Follow internal company guidelines in regards to call handling
• Meet or exceed monthly performance targets including order quality, attendance and punctuality as well as call handle time.

Qualifications:

• Excellent English – verbal and written communication skills
• Exceptional customer service skills.
• Positive, self-motivated attitude with high energy
• Ability to think, problem solve, take action and follow through
• Must be flexible to work shifts as required (evenings, weekends, and holidays)
• Should be living close to the centar                                                                      

Subject line: SKPCSRENG

We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.