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Customer Support Representative
Скопје
Application deadline:
- KEMET
KEMET is a leading global company with an excellent reputation in the capacitor industry. Our goal is to be The Electronic Components Company; this means we will be a complete solution provider, and the first company our customers would call to develop, manufacture and market innovative solutions that meet and exceed their needs and expectations.
We want to attract individuals with a global mindset who are innovative thinkers and who have a passion for performance excellence. We are looking for self-motivated, proactive individuals with a good sense of professional responsibility and work ethics for the position:
Customer Support Representative
Position responsibilities and duties:
- Achieving and maintaining rapport with customers and work to give them the best possible service;
- Sharing of any interaction and involvement with customers that might require the outside sales representative's attention or may result in additional sales
- Conduct follow-up calls with the sales team and management;
- Identify and assess customers’ needs to achieve satisfaction;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Provide accurate, valid and complete information by using the right methods/tools;
- Meet personal/customer service team sales targets and call handling quotas;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents;
- Develop relationships with selected clients and prospects in order to set appointments and expand the company's brand awareness by accurate needs identification and solution positioning.
Required qualifications and skills:
- Excellent written and spoken English is mandatory;
- Knowledge of other language is a plus;
- Strong interpersonal and communication skills to convey information to prospective and existing customers;
- Strong phone contact handling skills and active listening;
- Be able to work under pressure;
- Proficiency with Microsoft Office applications (e.g., Excel, Word);
- Previous sales or customer service experience is highly appreciated.
If you are interested in position responsibilities and you are confident with required qualifications and skills, please send your application (CV and Cover Letter), with subject line Customer Support Representative/ your name and surname to: macedoniacv@kemet.com
Only shortlisted candidates will be contacted.
The job applications will be kept in our database for one year.
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