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Customer Service Agent (Italian language)
Скопје
Application deadline:
- Lycamobile
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 14 million customers across 24 countries. Founded in 2006 Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds.
Expanding our business operations in Macedonia, we are looking for the following position:
Customer Service Agent (Italian language)
Key role responsibilities:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution
- Resolve customer complaints via phone, email, mail, or social media
- Cancel or upgrade accounts; Attempt to persuade customer to reconsider cancellation
- Assist with placement of orders, refunds, or exchanges
- Support all departments with any other business specific tasks
- Inform customer of deals and promotions
Required professional skills:
- Must be fluent and have good communication skills in Italian language
- Maintain reports within MS Excel and Word
- Strong communication skills required, face to face and over the telephone
- Ability to deal with pressurised situations calmly and efficiently
- Possess empowerment to make decisions to resolve any customer situation effectively
- Previous industry knowledge or work experience in the contact centre industry would be preferable but not mandatory
- Flexibility with shift patterns is required to ensure support across operational hours
If you are interested in a new exciting opportunity, we are looking forward for your applications, including your CV in English, naming the position you are applying for at the following e-mail address: Hr@lycamobile.mk
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IT, Telecommunications amounts to 45.517 MKD.
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