The fastest and most comfortable loan provider IuteCredit Macedonia for its operations in Skopje and Kumanovo, Macedonia is looking for candidates for open position for:
CUSTOMER ADVISORS Albanian speaking
Main responsibilities:
- Respond to customer requests in Branch, in a fast-paced goal oriented customer experience department
- Provide customers with product information, concludes sales and promotes other credit products
- Provide positive customer experience regarding information on loans, repayments, aftersales, collection issues, process customer requests, support of the dealer network.
- Fills for customers the new applications
- Deals with complaints in the Branch
- Performs activities directed towards the fulfilment of the sales targets of loan products to individuals and ensure quality of services provided
- Monitors loans, makes aftersales calls, ensuring portfolio quality
- Participate with ideas and makes actions to branch development, process efficiency and sales increase
- Perform other assigned tasks and duties necessary to support the Department
- Organise and conduct promotions for the loan products in order to increase brand awareness and drive traffic of applications (in the Branch, partners, online, etc)
- The work schedule is done in shifts
- Reports directly to HR&CX Manager.
Skills and Competencies required:
- Excellent knowledge of Albanian, Macedonian and English
- Team Player
- Organised and detail oriented
- Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
- Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
- Customer oriented (boost customer loyalty and engagement)
- Advanced stress management skills to handle several people in the room or in queue
- Conflict resolution skills for dealing with difficult customers over phone and written communication
- Excellent active listening skills to ensure understanding customer wants and needs
- Risk assessment skills
- Ability to prioritize and manage multiple responsibilities
- Fast and easy learning
- Sociable, responsible, accurate, punctual and multitasking
Experience and knowledge required:
- University degree
- Minimum 3 years’ experience in similar position
- Positive sales and negotiation experience and passion towards Customer experience and Sales
- Proficient computer literacy – Microsoft office
- Fluent Albanian, Macedonian and English
The company offers:
- Attractive salary + bonuses
- Positive, dynamic and encouraging working atmosphere
- Opportunity for professional and educational trainings
- Employment contract on indefinite time, after 6 months’ probation period depending on results
If you feel that you have can-do-approach and you love customer interactions, we encourage you to apply by sending your updated CV using the Apply option, no later than 20th May 2019.
Your application will be treated with strict confidentiality. Only shortlisted applicants will be contacted.
