Credit Controller with English US hours

The Credit Controller will be reporting to Global Collections Manager, responsible to ensure timely customer collection in accordance to the defined SLAs/KPIs. This role will support to deliver timely cash collection, reviewing own ledger, placing accounts on stop, and OTC global process initiative to streamline the process, it includes system enhancement & automation. The key accountability include ensuring compliance to Group policies and procedures; and relevant legal and statutory requirement. The successful applicant will possess strong critical thinking and decision making skills. Your work will play a major role in maximizing revenue. The ideal candidate will need to show ability to collaborate with our Sales; Client Relationship and Billing departments for effective credit control.
 

IF YOU HAVE: 

• Fluent in spoken and written English;
• Minimum 3 A’ levels of education, or equivalent;
• Degree / ICM qualification;
• 2 years in Credit Control with proven record of debt reduction;
• Good listening skills, resourceful, positive, responsible;
• Excel (intermediate), able to produce simple mail merges and V Look ups;
• Willingness to learn and progress career;

You might fit the position.

BUT IF YOU ARE ALSO:

• Communicative, organised, aware of cultural differences;
• Enthusiastic and positive approach;
• Excellent verbal, oral and written skills;
• Able to work individually and also within a team;
• Good communicator who works calmly under pressure;
• Team player;
• Good understanding of the business and products;
• Lively, communicative, organised, good listener, resourceful, positive, responsible;
• Assertiveness;
• Able to maintain a positive, ‘can-do’ attitude, irrespective of results;
• To have the ability to deal with queries with the minimum of supervision;
• To have the ability to find solutions to obstacles hindering monthly progress.

Then we're pretty sure you are the perfect fit for us!
 
SOME OF THE RESPONSIBILITIES YOU'LL HAVE:

• Assisting the Credit Control Team with guidance from the Global Collections Manager
• To make a minimum 50 outbound phone calls to clients each day Assisting in the implementation of new processes & procedures
• To achieve the cash collection targets as set by the Manager
• To cover every account in own ledger on a weekly basis
• To reduce the overall DSO (Days Sales Outstanding Chasing for Direct Debit mandates
• Dealing with queries in a timely and professional manner
• Sending out statements and chase letters
• Ensure compliance to internal and external regulations and procedures
• Identify, facilitate and implement process improvement ideas to improve process efficiencies.
• Liaise with auditors, tax authorities and regulatory authorities as required for the countries served in FSS
• Support the assigned project (when required)
• Maintain and ensure process workflow and documentation are up to date to the current processes

WHY SHOULD YOU APPLY:

• Competitive salary;
• Stimulating bonuses;
• Real career opportunity;
• Professional training;
• Opportunity to practice and further improve your foreign language skills.