Менаџер на должност/Manager on duty

• Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement 
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns 
• Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events 
• Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.) 
• Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns 
• Monitor and assess service and satisfaction trends (SALT etc.), evaluate and address issues and make improvements accordingly 
• Complete and review reports
• Ensure compliance with Hilton standards

PREREQUISITES:

• Must be able to communicate in English writing and speaking and other languages are advantages. 
• Good personality and charming is important to be the Manager on duty in the way to represent himself on behalf of hotel management.

Education: 

• Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field will  be considered as an advantage.

Experience: 

• Minimum of two years of experience in similar position and hotel operational background or experience in Front Office or F&B Position. Should be familiar with basic computer skills and previous experience in using Opera Hotel management software will be considered as an advantage.

Send your application and your CV to hr@hiltonskopje.com