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Менаџер на должност/Manager on duty
Скопје
Application deadline:
- Hilton Hotels
At Hilton we believe Hospitality isn’t just a job. It’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.
Become part of the first ever Hilton in Skopje.
DoubleTree by Hilton Skopje is looking for:
Manager on Duty
The Manager on Duty would be responsible for overseeing hotel operations in the absence of the General Manager in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically he/she would be responsible for performing the following tasks to the highest standards:
- Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
- Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.)
- Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns
- Monitor and assess service and satisfaction trends (SALT etc.), evaluate and address issues and make improvements accordingly
- Complete and review reports
- Ensure compliance with Hilton standards
PREREQUISITES:
- Must be able to communicate in English writing and speaking and other languages are advantages.
- Good personality and charming is important to be the Manager on duty in the way to represent himself on behalf of hotel management.
Education:
- Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field will be considered as an advantage.
Experience:
- Minimum of two years of experience in similar position and hotel operational background or experience in Front Office or F&B Position. Should be familiar with basic computer skills and previous experience in using Opera Hotel management software will be considered as an advantage.
Send your application and your CV to hr@hiltonskopje.com
COMPARE YOUR SALARY
Average salary in category
Other amounts to 22.029 MKD.
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