Technical Support Engineer

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Application deadline: 04/02/2020

Technical Support Engineer

Seniority Level: Mid - Experience working as Data QA

About you:

Self-motivated, focused and energetic person with a passion for technology and testing;
Ability to achieve deadlines and work independently;
Exceptional communications/Interpersonal, analytical, and linguistic skill is a MUST;
Problem-solving and thinking laterally as of a team or individual
Team player that knows to demonstrate reliability, communicate constructively, listen actively, exhibit flexibility, cooperates and pitches in to help, shows commitment to the team, works as a problem-solver, functions as an active participant, shares openly and willingly

Requirements:

Education: B.S. degree in Information Technology, Computer Science or relevant field
Excellent mathematical and analytical skills
Ability to communicate data results and related conclusions effectively
Strong multi-tasking skills and ability to learn new technologies
Passion for solving customer issues in a fast-paced environment
Experience with SQL

Responsibilities/Job Role:

Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying SQL queries.
Debug reported problems related to our internal SDKs
Work with third-party supports to resolve issues in third-party SDKs
Become a product expert for customers and stay up-to-date on new features
Work with RnD team for defect reports, troubleshooting, and feature requests
Act as a customer advocate

Extra Points For:

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