Senior Application Support Engineer (m/f/d)

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Albania, Kosovo, Romania and North Macedonia

Application deadline: 05/05/2021

ПРОКРЕДИТ БАНКА

ProCredit Bank Macedonia is a part of the ProCredit group of banks, which operate in eleven countries in South Eastern and Eastern Europe as the “Hausbank” for small and medium enterprises (SMEs) and for private clients.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.

For our team in Albania, Kosovo, Romania and North Macedonia we are looking for a motivated and enthusiastic:

ProCredit Group and Quipu is seeking to hire a dedicated, responsible and qualified applicant for the following position.

SENIOR APPLICATION SUPPORT ENGINEER (m/f/d)

Job-ID: 21014

to join our international team at the earliest possible date.

Job purpose:

We currently have a vacancy for self -driven, detailed oriented and passionate Senior Application Support Engineer to become part of our team of specialists, who will be responsible for providing technical support regarding the live application software, vital for our clients.

Expertise for planning application system upgrades, installation of new releases, and migration to new systems as well as the ability for identifying obstacles and finding permanent solutions is expected.

Since our systems are live, you will work in agile environment collaborating with highly skilled people, so being able to work under pressure is crucial.

Main tasks and responsibilities:

Second level support and maintenance of Line of Business banking applications that are essential to running a customer business
Manage the day-to-day operation of the Application Support team, work assignment and scheduling
Arrangement of the application management and monitoring the applications throughout their life cycle
Coordinate all activities of the release and deployment management process regardless of whether it is a project or a maintenance job. Schedule installation work to meet priorities and minimize disruption
Follow guidelines to implement requests for change, avoiding service disruptions and adhering to service levels and information security requirements, apply change control procedures
Coordinate and support the ongoing implementation projects
Coordinate and analyze the technical tests of the new or changed software applications
Providing technical direction and expertise in areas of request fulfilment and incident management in accordance to SLA
Troubleshooting a complex transactional application system based on MS SQL
Investigate, diagnose and solve application-related problems
Contribute to business continuity, manage risks that could seriously impact IT services by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services
Maintain knowledge database and ensure the structured documentation of processes, solution procedures, checklists
Design, implement and maintain functional reports in Visual Studio, Reporting Services
Communication with 3rd party vendors
Consulting internal departments, end user support

Requirements:

University Degree or equivalent in Computer Science or Engineering
Minimum 3 years of relevant IT experience, working with SQL database and SQL driven applications
In-depth knowledge of application support as well as experience in scripting
Knowledge of Microsoft products and Microsoft SQL Server tools
Understanding of core banking applications and banking business processes
Good command of English, both spoken and written
Strong in analysis and communication
Self-starter, well organized and motivated
Ability to work under pressure and establish priorities
Desire to learn and develop skills further
Communicative, friendly, customer-oriented and a team player
Responsible and reliable
Willingness to mentor and coach other team-members

Our offer:

A substantial degree of flexibility, allowing for an autonomous approach to performing duties
Challenging and varied work
Flat management structure
Long-term prospects with plenty of opportunities for development and growth
Excellent team-oriented and international working environment

If you think you fit the profile, we look forward to receiving your application in English, including CV, motivation letter, and salary expectation, via the following e-mail address:

recruitment@quipu.de

The deadline for receiving of applications is 05th May 2021. Please include the Job-ID in your application.

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Senior Application Support Engineer (m/f/d)

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