Application Support Engineer (m/f/d)

Homepage › Search › Application Support Engineer (m/f/d)

Albania, Kosovo, Romania and North Macedonia

Application deadline: 05/05/2021

ПРОКРЕДИТ БАНКА

ProCredit Bank Macedonia is a part of the ProCredit group of banks, which operate in eleven countries in South Eastern and Eastern Europe as the “Hausbank” for small and medium enterprises (SMEs) and for private clients.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.

For our tea in Albania, Kosovo, Romania and North Macedonia we are looking for a motivated and enthusiastic:

ProCredit Group and Quipu is seeking to hire a dedicated, responsible and qualified applicant for the following position.

APPLICATION SUPPORT ENGINEER (m/f/d)

Job-ID: 21013

to join our international team at the earliest possible date.

Job purpose:

We currently have a vacancy for self -driven, detailed oriented and passionate Application Support Engineer to become part of our team of specialists, who will be responsible for providing technical support regarding the live application software, vital for our clients.

Expertise for planning application system upgrades, installation of new releases, and migration to new systems as well as the ability for identifying obstacles and finding permanent solutions is expected.

Since our systems are live, you will work in agile environment collaborating with highly skilled people, so being able to work under pressure is crucial.

Main tasks and responsibilities:

Second level support and maintenance of Line of Business banking applications that are essential to running a customer business
Carry out maintenance of the applications throughout their life cycle, core banking system configuration, parameterization
Deploying the software releases as well as coordinating other related activities of the release management process, regardless of whether it is a project or a maintenance job
Follow guidelines to implement requests for change, avoiding service disruptions and adhering to service levels and information security requirements, apply change control procedures
Support the ongoing implementation projects
Technical testing of the new or changed software applications
Performing fulfilment of the service requests as well as coordinating incidents across several specialist teams in accordance with SLA
Troubleshooting a complex transactional application system based on MS SQL Investigate incidents to establish the root cause, and resolve or escalate
Contribute to business continuity, manage risks that could seriously impact IT services by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services
Maintain knowledge database and ensure the structured documentation of processes, solution procedures, checklists
Design, implement and maintain functional reports in Visual Studio, Reporting Services
Monitors production system notifications and act accordantly to investigate, diagnose and solve application-related problems
Consulting internal departments, end user support

Requirements:

University Degree or equivalent in Computer Science or Engineering
Minimum 1 year of relevant IT experience
Knowledge of Microsoft products and Microsoft SQL Server tools
Understanding of Core Banking Applications
Understanding of banking business processes
Good command of English, both spoken and written
Self-starter, well organized and motivated
Ability to work under pressure and establish priorities
Enjoying teamwork in (inter) national team with the aim of continuous development
Desire to learn and develop skills further
Responsible and reliable

Our offer:

A substantial degree of flexibility, allowing for an autonomous approach to performing duties
Challenging and varied work
Flat management structure
Long-term prospects with plenty of opportunities for development and growth
Excellent team-oriented and international working environment

If you think you fit the profile, we look forward to receiving your application in English, including CV, motivation letter, and salary expectation, via the following e-mail address:

recruitment@quipu.de

The deadline for receiving of applications is 05th May 2021. Please include the Job-ID in your application.

Login

Login with Google:

Application Support Engineer (m/f/d)

COMPARE YOUR SALARY