Customer Advisor Back Office (Contact Center)

IuteCredit Macedonia is part of the multinational business operation - IuteCredit Group which has been selected as one of the fastest-growing companies in Europe. Our Macedonian office operates from 2017 and it has grown rapidly over this short period of time. We create extraordinary customer experience through our extraordinary people. As the fastest and most comfortable financial company with loan products that customers prefer, we look for an ambitious character to join our team to make our extraordinary work environment even better.

Due to our continued and rapid growth, we are looking for:

Customer Advisor Back Office
​(Contact Center)

Main Responsibilities:

Respond to customer inquiries on the telephone, emails and social media channels, in a fast-paced goal-oriented Customer Experience department

• Provide customers with product information, promotes credit products and concludes sales
• Provide positive customer experience regarding loan applications, repayments, aftersales and collection issues
• Process customer loan application, requests and supports dealer network
• Performs reminder calls for customers in delays
• Submits new loan application for customers
• Deals with customer complaints and compliments
• Performs activities directed towards the fulfilment of the sales targets ensuring quality of services provided
• Participate with ideas and makes actions to company development and sales increase
• Perform other assigned tasks and duties necessary to support the Customer Experience Department
• The work schedule is done in shifts
• Reports directly to Back Office Manager and Chief Customer Experience Officer

Skills and Competencies:

• Excellent knowledge of Macedonian and English
• Advanced skills to handle large volume of calls and written communication
• Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
• Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
• Customer oriented (boost customer loyalty and engagement)
• Conflict resolution skills for dealing with difficult customers over phone and written communication
• Excellent active listening skills to ensure understanding customer wants and needs
• Ability to prioritize and manage multiple responsibilities
• Team Player
• Organized and detail oriented
• Fast and easy learning
• Sociable, responsible, accurate, punctual and multitasking

Minimum Qualification/Experience:

• University degree
• Minimum 3 years’ experience in similar position
• Positive sales and negotiation experience and passion towards Customer experience and Sales Proficient
• Computer literacy – Microsoft office
• Fluent Macedonian and English

Why work at IuteCredit Macedonia?

• We have nice, bright, cozy offices
• We work on interesting, challenging tasks every day. There is never a dull moment
• Our dynamic culture means everyone’s opinion matters. You can contribute and make a positive impact
• Our rapid growth means there are many opportunities for advancement
• Simple and flat management structure
• Right choice if you want to be part of a multicultural, diverse team
• Regular interesting activities, competitions and benefits for employee

What we offer:

• Attractive salary and bonuses
• Positive, dynamic and encouraging work atmosphere
• Opportunity for personal and professional development
• Team contribution, events and team building

Interested?

If you are a friendly, independent, and professional team player you will fit right in our winning team! Send us your CV via the Fast Apply option, with the subject Customer Advisor Back Office no later than 20.12.2021​.

With the application you give consent for processing your personal data included in the application documents, for the needs of current and future recruitment processes conducted by IuteCredit Macedonia in accordance with applicable laws in this area. All applications are treated with high level of confidentiality. Only shortlisted applicants will be contacted.