Customer Sales Representative

JOB BRIEF

The position of Customer Sales Representative consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

RESPONSIBILITIES

• Check to ensure that appropriate changes were made to resolve customers’ problems
• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Refer unresolved customer grievances to designated departments for further investigation
• Reaching out to customers for new opportunities
• Spot quoting for lanes
• Booking/Asking for freight
• Acquiring/Starting/Keeping up relationships with customers
• Updating/Dispatching loads
• Providing tracking updates to customers
• Working out issues with customers and shippers/consignees
• Being available before and after hours of operations
• Closing out loads on customer portals

REQUIREMENTS

• High school diploma or equivalent
• Comfortable with working Mon-Fri, 14:00-00:00h (US working hours)
• Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Concern for others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

WHAT WE OFFER

• Excellent growth and advancement opportunities
• Positive international work environment
• Additional private health insurance
• Payed training which will cover: Industry terms, product overview, software training, and more
• Pay range dependent on skill and experience level.