Department Manager

COMPANY DESCRIPTION

The key to building a great look is combining bold pieces.                           
The key to building a great company is combining bold people.

We take pride in our history of making fashion accessible to the everyone, and strive to build a more welcoming, inclusive and sustainable industry. Only through our great people and teams will we be able to change the future of fashion.

At H&M, we welcome you to be yourself, challenge you to grow and make a difference. Together, we create that special kind of workplace where unique talents from all over the world come together to form dynamic teams, where we foster a culture of creativity, innovation, collaboration and growth. 

Be proud of where you came from & amazed by where you’ll go. Be yourself & more at H&M.
As a Department Manager, you work at the heart of the store, creating an environment that inspires customers to explore their personal style and together with the store team to offer the most exciting Customer Experience. With the store management team, you ensure that all employees’ relations, responsibilities, legal requirements, and H&M policies are fulfilled.

Department Manager

POSITION SUMMARY:

• Analyze and follow up Sales & Profit KPIs for your department and together with the Visual Merchandisers you take action to maximize sales
• Together with your Store Management team, you ensure scheduling for your department maximizes conversion and is within the frame of the hours plan and sales budget
•  Ensure high quality, commercial garment presentation together with Visual Team
• Ensure Store Operations & Best Practices are followed in your department and throughout the store
•  Inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape
•  Ensure that your department team is providing an excellent customer service and maximizing sales opportunities in all areas of the store through effective coaching
• Manage stock levels and take key decisions about stock control
• Manage the recruitment, training, development, and succession planning for your team, supporting the business needs
• Evaluate and manage the performance of your team, execute dialogues, development plans, follow-up and take any appropriate action to improve performance and develop your team
• Ensure clear communication with your team on business performance, company culture and store and department goals
•  Ensure that Health & Safety, legal and security issues are being handled in accordance with H&M standards and local laws, ensuring employee and customer safety always
• Strengthen our company culture by promoting feedback in our daily work and coach your team to do the same

Skills and Experience:

• Team player, enjoy team work and cross collaboration with the other members of the management team.
•  Good analytical and problem-solving skills
• Strong communication skills with ability to inspire and motivate team members to offer a great customer experience.
• Open-minded, flexible and adaptable to changes.
• Delegate, follow up and provide feedback to support the development of the team.
• Similar professional experience would be an asset.
• Good knowledge of English language.

Sounds interesting? Then Join us on this adventure!

Additional information

H&M is committed to create a diverse & Inclusive environment and we actively look for candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age.

We are offering a role where every day is an exciting challenge, the opportunity to work with an amazing team and where only you set the limits to your career possibilities! At H&M, your personal growth and development is just as important as our business.

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Make a difference on your own & never stand alone.