We’re hiring a Customer Support Agent - English at Bestway Solutions to join our Company
Can you see yourself working within a responsible and professional organization? If the answer is "yes" then join our cross-functional team to deliver the best overall product experience to our customers.
We are looking for a Customer Support Agent to join our busy target-driven team based in our Skopje office (40 hours/5 days weekly).
Customer Support Agent
Key Responsibilities:
- Answer chats and emails to customers accurately and exceed their expectations within the target timescales;
- Provide excellent customer service in an expedient manner;
- Identify, research, and resolve customer issues;
- Be self-motivated and use your own initiative to be able to utilize available resources to improve knowledge and help customers;
- Work as part of a team to improve the overall performance of the Customer Service;
- Proven problem-solving skills;
- High level of attention to detail;
- Ability and desire to deliver exceptional levels of Customer Service;
- Clear thinking and problem solving;
- Flexible and willing to work daily/evening/weekends shifts.
Qualifications:
- The ability to demonstrate excellent verbal and written communication skills in English and being customer focused;
- Highly organized with great attention to detail and able to evaluate and prioritize customer demands;
- Familiar with Google Drive, especially Sheet and Docs and any relevant experience in customer support, is an advantage, as are additional language skills;
- Great analytical skills with great attention to detail.
If you see yourself in such a dynamic role, please feel free to submit your CV via Fast Apply.
