Tigo Finance is a leading fintech company in the region, providing a scope of financial services, including short term and personal loans. Based on the proven experience and achievements in the industry with headquarters in Skopje the company aims to offer microfinance services to private individuals with the simplest, quickest and most convenient borrowing process for the customer.
We are looking forward to meeting our future colleague, and we truly believe that you will be a very valuable team member who will bring new professional competencies to our company. Join us as:
Training Lead
We are looking for a skilled Training Lead who will enhance the competencies of individual employees by organizing trainings that will boost their workplace performance in alliance with our company’s core values. Your duties will include performing training need assessments, designing and delivering trainings, learning materials. Your goal will be to maximize all our employee compliance with our internal procedures and achieving their operational targets.
You should be an experienced educator, with passion for continuous improvement and knowledge of your field. Organizational skills and a positive attitude are also required.
This role will involve:
- Prepare annual training program and plan
- Introduce new employees to the business and conduct onboarding training
- Detect training needs for existing employees by evaluating their theoretical and practical knowledge
- Conduct structured refreshment training sessions according to detected needs
- Monitor and evaluate quality of performed trainings to continue improving them
- Monitor training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour
- Create and manage the production of handouts, instructional materials, aids and manuals
- Be informed about new trends and tools in employee development
The candidate on this position will report directly to the Country CEO and/or our Group Head of HR in our HQ in Riga, Latvia.
The Ideal candidate will demonstrate:
- 2+ years' experience of working as a Training Specialist
- Experience in Customer Service, Call Centre operations or Sales
- Experience in designing multiple training events in a corporate setting
- Experience of organizing the full training cycle
- Practical experience with MS Office, learning management software, and databases
- Excellent knowledge of traditional and modern training methods, tools and techniques
- Close familiarity with talent management and succession planning
- Ability to conduct cost-benefit analysis and calculate training ROI
- Strong decision making and organisational skills.
- Ability to present complex information in simple way to a variety of audiences
The Company will provide:
- Competitive salary;
- BI Annual bonus
- Private health insurance;
- Opportunities for further development,
- The chance to get international business experience;
- Top of the line technology for professional usage;
- Modern facilities;
- Wellness programs and discount benefits constantly updated by HR department;
If you think you are a real candidate who strives in training other employees, please send your CV in English using the Apply option.
The selection will be made in accordance with the conditions and deadlines in the Law on Labour Relations. TIGO Finance reserves the right not to select any candidate.
Upon application, the candidate agrees that his / her personal data listed in the CV and cover letter should be stored in the database and processed by TIGO Finance within 1 year from the date of expiration of the selection deadline. The candidate has the right at any time to withdraw the given consent for storage and processing of his personal data in accordance with the Law on Personal Data Protection.
The company is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please note that only selected candidates will be further contacted for interview.
Financial company TIGO Finance DOOEL Skopje
