Position: Turkish Speaking Call Centre Agent
Job Type: Full-Time
Reports to: Call Centre Team Leader
Summary of Responsibilities
Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.
- Builds and maintains relationships with existing and new customers.
- Helps customers with all their enquiries;
- Clarifies platforms’ Terms and Conditions when it is needed.
- Logs tasks in accordance with company guidelines.
- Explains how to use platform games and services.
- Assists customers with on-going marketing campaigns.
- Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
- Escalates and follows up customer cases when needed.
- Identifies and reports improvement areas according to company procedures.
- Works closely with other departments to handle customer queries.
- Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
- Calling daily new registered customers to welcome them to the brand.
- Customer satisfaction calls to make sure that the customers remain engaged with our platform.
Person Specification
- Self-employed (tax identification number must be provided)
- Turkish speaker (verbal and written)
- Excellent communication skills
- Customer oriented
- Basic skills in Microsoft Tools
- Self-Motivated
- Team player
What you will receive
- Competitive salary package + Bonus
- Fully paid training
- Work from home
If you are interested we invite you to apply via the APPLY option.
