Case Manager

 

THE ROLE:

We are seeking a reliable and detail-oriented Case Manager to support our team in processing Australian visa applications.

The successful candidate will be responsible for:

• Case Management: Assist the team with file management, day to day enquiries, document collection and drafting visa and related applications.
• Coordination: Liaison with clients, to ensure smooth communication and timely updates.
• Documentation: Per the guidelines, prepare, review, and submit all necessary information and documents for visa applications.
• Support: Support clients throughout the visa process, addressing any concerns or questions they may have.
• Compliance: Ensure all activities comply with legal and ethical standards, always maintaining confidentiality and integrity. 
• Reporting: Maintain detailed records of all client interactions and case progress, preparing regular reports for management in a CRM.

NECESSARY SKILLS:

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The successful case manager will have the following skills:

• Technological: Proficient in using Microsoft Office tools and competent in using Adobe suite. Competent in using case management software.
• Communication: Excellent English language, verbal and written communication skills to effectively interact with clients and legal professionals.
• Organizational: Strong organizational skills with the ability to manage multiple cases simultaneously and meet deadlines.
• Attention to Detail: High attention to detail to ensure accuracy in documentation and adherence to legal requirements.
• Problem-solving: Ability to identify and resolve issues that may arise during the visa process.
• Interpersonal: Empathy and interpersonal skills to provide supportive and respectful client interactions.
• Research: Proficiency in conducting research and staying informed about changes in visa laws and policies.​

Education and Experience:

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• Tertiary educated in Law (preferred and study abroad is an advantage)
• Experience in a similar role with transferable skills (preferred)

WHY JOIN US:

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• Be part of a supportive and collaborative team environment
• Gain valuable experience in the migration industry
• We offer a competitive salary and performance-based bonuses package for this position, reflecting your experience, qualifications and skills
• Flexible work arrangements and work-life balance initiatives

We look forward to welcoming a new Case Manager to our team who shares our commitment to excellence and client-focused service. 

To apply for this position, please send us your CV to Dejan via the Fast Apply field.