Customer Support

Nettxio (Nettksio) DOOEL Skopje
Address:”Novoproektirana" bb, 1000, Vladimir Komarov 11a, Skopje 1000, North Macedonia
Website: https://nettxio.com/
Careers page:https://nettxio.com/careers/
 Email: hr@nettxio.com
Job title: Customer Support 
Job vacancy deadline: 17-22.10.2024 

About Nettxio

​Nettxio’s Professional Services provides world class customer service and network support to Service Providers and Enterprise Network Customers throughout the world. Our Engineering team members work seamlessly across technologies to provide unmatched value while supporting a diverse environment of networking equipment and topologies. Nettxio’s leadership team is committed to ensuring all engagements are managed with integrity and the trust of our Customers is continually earned by every Nettxio employee as well as the leadership team themselves. Nettxio’s employees are empowered, respected and appreciated as they are the driving force of our operation and the high-value services we provide to our clients.

Role Overview

Customer support officer plays a basic role in ensuring smooth operations and excellent service delivery within the telecommunication industry. Combining basic computer proficiency with excellent communication skills, a specific task will be assigned to her/him for which she/he will be responsible under the direct supervision of the manager.

Responsibilities:

• Basic computer skills, use of different applications based on costumer request.  
• Understanding of telecommunication industry. 
• Demonstrate teamwork spirit and professionalism. 
• Understanding of core services within project 
• Provide technical customer support and services within Project Scope including phone calls, instant message chat, and email. 
• Demonstrate punctuality, reliability and initiative related to role tasks and timetable. 
• Ability to work with minimum supervision, and address feedback with professionalism. 
• Escalates issues when necessary; provide updates to Sr. Specialist. 
• Adapt, adjust to process/procedure changes as needed. 
• Attending training courses as required to fulfill assigned responsibilities. 
• Sync up and coordinate with assigned Sr. Specialist to offer quality service to customer. 
• Establishes and maintains good relations with all involved stakeholders. 
• Prioritize and complete work according to deadlines. Ability to work under pressure. 
• Based on Project needs, support multiple technical teams in 24 x 7 may be required. Varied shift schedules may include day or evening hours.  
• Take direction from Senior Specialist 
• Understanding of the organization’s goals and objectives 
• Other duties that are assigned from Managers or Program Leads 

Requirements: 

• Bachelor’s degree in engineering, Management, or related field. 
• Previous experience in customer support role. 
• Good communication and negotiation skills. 
• Ability to conduct site surveys and feasibility studies. 
• Fluency in English is mandatory, writing, reading and speaking.  
• Proficiency in Microsoft Office Suite and project management software.