CUSTOMER EXPERIENCE REPRESENTATIVE (CXR)
Position: Business Development Representative (BDR)
Location: Skopje Macedonia
Seniority: Mid-level
Employment type: Full-time / Monday through Friday
Shift Start Time: Between 01:00 PM and 4:00 PM
Shift Duration: 9 hours from the start time
Job function/department: Operations
Reports to: Senior Director of Operations and People
Website: www.frontlogix.com
About Front Logix Solutions:
Located in Santa Monica California USA and Skopje Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.
Position Summary:
The Business Development Representative (BDR) will support the client's sales team in generating new business opportunities, managing leads, and directly selling heavy-duty parts to both existing and new customers. The role involves actively prospecting and engaging customers in the heavy-duty parts industry, focusing on driving sales growth and enhancing client acquisition, retention, and satisfaction. The BDR will work closely with the clients sales team to execute sales strategies, ensuring smooth transitions from lead generation to closing sales.
Duties and Responsibilities (but not limited to):
Lead Generation and Prospecting:
Identify Potential Customers: Research and identify potential customers in the heavy-duty parts industry, focusing on businesses that could benefit from the e-commerce platform.
Develop Target Lists: Build and maintain a list of prospects based on market research, sales data, and industry trends.
Qualify Leads: Assess the needs and potential of prospects, qualifying them for the sales team based on specific critaria Sales Support:
Collaborate with Clients Sales Team: Work closely with the sales team to transition qualified leads, providing detailed information about prospects to ensure a smooth handoff.
Prepare Sales Materials: Assist in creating and organizing sales materials, presentations, and proposals tailored to the needs of potential customers.
Schedule Meetings: Arrange and coordinate meetings between qualified leads and sales representatives, ensuring all necessary information is communicated beforehand.
Follow-up: Manage follow-up communications with prospects to keep them engaged until the sales team takes over.
Customer Relationship Management (CRM):
Maintain Salesforce Database: Enter and manage prospect information in the Salesforce system, ensuring data accuracy and timeliness. Collaborate with Salesforce administrators.
Track Interactions: Log all customer interactions and update Salesforce with detailed notes on conversations, status, and next steps.
Report Generation: Generate regular reports on lead generation activities, pipeline status, and conversion rates for review by the sales team and management.
Continuous Improvement:
Training and Development: Participate in ongoing training sessions to improve industry knowledge, sales techniques, and product understanding.
Process Optimization: Identify and recommend improvements to the lead generation process to increase efficiency and effectiveness.
Adapt to Changes: Stay flexible and adaptable to changes in the industry, customer behavior, and company strategies
Required Qualifications / Experience / Knowledge (please do not apply unless you possess the skills listed below):
- A minimum of 2 years of sales to SMB and Enterprise customers
- Demonstrated technical aptitude and superior communication skills
- Strong virtual (remote) selling experience (Inside Sales / Sales 2.0)
- Solid organizational skills, and a proven track record of meeting business objectives
- High degree of professionalism, with a confident, assertive style
- Highly self-motivated and self-starter
- Acute awareness as to what makes you successful
- Relentless pursuit of excellence and success e.g. competitive personality
- Trustworthy and ethical, energetic and empathetic
- Critical thinking and problem-solving skills
- Ability to work in a deadline-driven, fast-paced environment while maintaining a high level of quality
- Ability to demonstrate a high degree of flexibility, easily adapting to changing priorities
- Ability to pass a background check may also be required.
- Occasional travel is required
- Very good command of the English language (spoken and written), and excellent typing skills
- Proficient with Google Office Suite
What we offer
- Private health insurance
- Wellbeing program - Sport Master
- Free beverages and snacks
- Social events / team buildings
- Diverse and inclusive environment
- Location: Skopje, Macedonia
- Compensation: Based on experience
