Vista Trans Holding Inc. is a leading asset-based carrier located in Lake in the Hills, IL. At Vista Trans Holding Inc., we are committed to delivering exceptional service and innovative solutions to meet the diverse needs of our clients. Our team of experienced professionals and state-of-the-art equipment ensure the highest standards of safety, efficiency, and reliability in every shipment we handle.
Customer Specialist
Working Hours: 7:00 a.m. to 5:00 p.m. CT
Location: Remote
Department: Logistics
Reports to: Director of Logistics
About the role:
The Customer Specialist will be the primary point of contact for clients, responsible for coordinating and overseeing shipments, maintaining timely communication, and ensuring a smooth transportation process from pickup to delivery. This role requires strong organizational skills, attention to detail, and experience with transportation management systems (TMS). There might be a need to work extra time after hours if a task is not completed during regular hours.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
- Client Communication: Serve as the main contact for customers, responding to inquiries and maintaining positive relationships.
- Scheduling: Arrange and confirm pickup and delivery appointments based on customer needs and load requirements.
- TMS Management: Update shipment information in various TMS platforms, including E2open, Sysco, Coyote, FourKites, etc., to keep clients informed.
- Tracking and Tracing: Monitor shipment progress, providing clients with real-time updates and tracking information.
- Dispatch Coordination: Work closely with the dispatch team to relay customer requirements and shipment details, ensuring accurate execution of schedules.
- Freight Confirmations: Send freight confirmations and follow up with dispatch to align on shipment details.
- Load Closure: Close out completed loads in customer TMS systems, ensuring accurate data entry and timely updates.
- Issue Resolution: Coordinate with customers to request and manage detention, layover, and other fees for delays or disruptions.
- Documentation: Maintain accurate records of all client interactions, shipment updates, and other relevant communications.
Qualifications:
- Experience: 1+ years of experience in customer service, account management, or logistics, preferably within the transportation industry.
- Skills:
- Strong communication and relationship-building skills.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficiency with TMS platforms and Microsoft Office Suite.
- Ability to work collaboratively with internal teams, particularly dispatch and operations.
Disclaimer
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or. the scope of the job may change as necessitated by business demands. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities necessary to perform this job successfully. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
You can apply through the Fast Apply button
Phone Number: 078/363-737
