Call center agent

 CALL CENTER AGENT

Company Description

Vibrant BPO specializes in providing high quality back-office services in managing accounts payable and receivable, bookkeeping, financial reporting, payroll processing, recruitment, on-boarding, administrative support. The company aims to help ease daily operations and allows businesses to focus on strategic growth. With a focus on process optimization, Vibrant BPO supports businesses in achieving their goals efficiently. 

Role Description:

This is a full-time on-site role for a Call Center Agent located in Skopje. The Call Center Agent will be responsible for tasks such as:  

• Handle incoming calls, emails, and messages from customers with professionalism and empathy.
• Provide accurate information about our services and address customer inquiries.
• Resolve issues promptly while ensuring customer satisfaction.
• Document interactions and escalate complex cases to the appropriate team.
• Meet performance goals, including response time, resolution rates, and customer feedback.

• Fluency in English
• Strong verbal and written communication skills.
• A positive attitude and a passion for helping customers.
• Ability to multi-task and stay organized in a fast-paced environment.
• Experience in customer service or call center roles is a plus but not required— training is provided!
• Proficiency in CRM software, Microsoft Office is a plus.