Position responsibilities and duties:
- Achieving and maintaining rapport with customers and work to give them the best possible service;
- Sharing of any interaction and involvement with customers that might require the outside sales representative's attention or may result in additional sales;
- Conduct follow-up calls with the sales team and management;
- Identify and assess customers’ needs to achieve satisfaction;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Provide accurate, valid and complete information by using the right methods/tools;
- Meet personal/customer service team sales targets and call handling quotas;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents;
- Develop relationships with selected clients and prospects in order to set appointments and expand the company's brand awareness by accurate needs identification and solution positioning.
Required qualifications and skills:
- Excellent written and spoken English and Italian is mandatory;
- Knowledge of Spanish is a plus;
- Strong interpersonal and communication skills to convey information to prospective and existing customers;
- Strong phone contact handling skills and active listening;
- Be able to work under pressure;
- Proficiency with Microsoft Office applications (e.g., Excel, Word);
- Previous sales or customer service experience is highly appreciated.
If you are interested in position responsibilities and you are confident with required qualifications and skills, please send your application (CV and Cover Letter), by April 15th 2018, with subject line Customer Support Representative/ your name and surname using the Apply option
Only shortlisted candidates will be contacted.
The job applications will be kept in our database for one year.
