CUSTOMER EXPERIENCE REPRESENTATIVE (CXR)
Position: Senior Salesforce Developer with Integration and Project Management Focus
Location: Skopje Macedonia
Seniority: Senior Level
Employment type: Full-time
Job function/department: Operations
Reports to Senior Director of Operations and People
Website: www.frontlogix.com
About Front Logix Solutions:
Located in Santa Monica California USA and Skopje Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.
Position Summary:
As a Senior Salesforce Developer, you will play a pivotal role in integrating external systems into the Salesforce platform. This role requires both technical expertise in Salesforce development and project management skills to oversee integration efforts. You will lead the design, development, testing, and deployment of custom Salesforce applications and integrations, ensuring optimal performance, security, and scalability.
Responsibilities:
Requirements Gathering & Collaboration:
- Partner with project managers, business analysts, and stakeholders to assess CRM and integration requirements, tailoring solutions to business needs.
Solution Development & Integration:
- Salesforce Customization: Build and customize Salesforce applications using Apex, Visualforce, and Lightning Web Components, ensuring seamless integration of data and processes.
Data Flow & Integration Management:
- Design and implement data flows between Salesforce and external systems using REST/SOAP APIs, Salesforce Connect, and middleware tools (such as MuleSoft, Boomi, or Zapier). Handle data transformation and synchronization to ensure external data sources are connected seamlessly.
Data Migration & Transformation:
- Manage complex data migrations, ETL processes, and data modeling, ensuring alignment of external data with Salesforce’s structure.
Project Management & Timeline Coordination:
- Set clear objectives and timelines, managing expectations with stakeholders and coordinating between internal and outsourced teams. Oversee the technical implementation to ensure alignment with business and technical requirements.
Testing & Optimization:
- Conduct comprehensive testing, including integration testing, to validate stability, functionality, and performance. Identify and resolve technical issues, optimizing code and processes to enhance application efficiency and user experience.
Documentation & Training:
- Document all development, integration processes, and configurations. Provide technical training and support to internal Salesforce personnel and outsourced teams as needed.
Security & Compliance:
- Ensure application security, adherence to data privacy regulations, and compliance with industry standards.
Required Qualifications / Experience / Knowledge:
Technical Proficiency:
- 4+ years of Salesforce development experience, with expertise in Apex, Visualforce, Lightning components (Aura and Lightning Web Components), REST/SOAP APIs, and Salesforce Connect.
- Strong knowledge of API management and middleware tools (such as MuleSoft, Boomi, or Zapier) and data transformation best practices.
- Proficiency in HTML, CSS, JavaScript, and a solid understanding of Salesforce integration tools.
Project Management & Organizational Skills:
- Proven ability to manage multiple integration projects and set clear objectives.
- Familiarity with Agile methodologies and experience in establishing project timelines and coordinating cross-functional teams.
Preferred Qualifications:
- Salesforce certifications (e.g., Platform Developer I & II).
- Experience with project management or PMP certification, especially in coordinating external development teams.
What we offer:
- Private health insurance
- Vacation and paid holidays
- Wellbeing program - Sport Master
- Free beverages and snacks
- Social events / team buildings
- Diverse and inclusive environment
