CUSTOMER EXPERIENCE REPRESENTATIVE (CXR)
Position: Salesforce Architect
Location: Skopje Macedonia
Seniority: Senior Level
Employment type: Full-time
Job function/department: Operations
Reports to Senior Director of Operations and People
Website: www.frontlogix.com
About Front Logix Solutions:
Located in Santa Monica California USA and Skopje Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.
Position Summary:
The Salesforce Architect will lead the design and implementation of Salesforce solutions, focusing on Sales Cloud, Service Cloud, and integrations with external systems. This role requires deep expertise in Salesforce architecture, solution design, and scalability. You will guide both in-house and outsourced teams in developing secure, high-performance solutions that meet business needs.
Duties and Responsibilities:
Solution Design & Architecture:
- Collaborate with stakeholders to translate business needs into scalable Salesforce solutions, including data and security architecture.
- Design high-performance, secure architectures that address integration and compliance requirements.
- Conduct sessions to define technical strategies and ensure alignment with industry best practices.
Development & Integration:
- Manage the development of Salesforce applications, ensuring optimized data models and seamless integration with external systems via REST/SOAP APIs and middleware.
- Provide technical guidance to development teams on best practices, especially for integrations, scalability, and security.
Project Leadership:
- Lead all technical aspects of Salesforce projects, from requirements to deployment.
- Serve as the primary point of contact for architectural decisions, bridging the communication gap between technical and non-technical teams.
- Establish project timelines and ensure alignment with Agile methodologies and key milestones.
Governance & Compliance:
- Enforce data security, privacy, and governance standards, ensuring adherence to regulations (e.g., GDPR, CCPA).
- Stay updated with Salesforce releases and recommend improvements aligned with emerging best practices.
Optimization & Continuous Improvement:
- Troubleshoot and resolve architectural or performance issues, identifying areas for ongoing improvement to enhance user experience and application efficiency.
- Lead optimization initiatives to ensure the scalability and maintainability of Salesforce solutions.
Required Qualifications / Experience / Knowledge:
Technical Expertise:
- Bachelor’s degree in Computer Science, IT, or related field.
- 5-10 years of experience in Salesforce development and architecture, with specific experience in Sales Cloud, Service Cloud, and Marketing Cloud.
- Proficiency in Salesforce development tools (Apex, Visualforce, Lightning, Flow Builder, Process Builder) and integration frameworks.
- Hands-on experience\ with system integrations (REST, SOAP, Middleware) and familiarity with CI/CD processes (e.g., Salesforce DX, Jenkins).
Leadership & Project Management:
- Experience leading and mentoring development teams, including coordination with outsourced resources.
- Proven track record in project leadership, managing multiple priorities, and delivering complex projects within Agile frameworks.
Certifications:
- Salesforce certifications (e.g., Salesforce Certified Technical Architect (CTA), Platform Architect) preferred.
Skills:
- Excellent communication skills, capable of conveying architectural strategies to technical and business teams.
- Strong problem-solving abilities and attention to detail.
- Knowledge of Agile methods and project management tools (e.g., JIRA).
What we offer:
- Private health insurance
- Vacation and paid holidays
- Wellbeing program - Sport Master
- Free beverages and snacks
- Social events / team buildings
- Diverse and inclusive environment
- Location: Skopje, Macedonia
- Compensation: Based on experience
