Our client partner is searching for a
Senior Account Manager
Salary
70,000MKD NET
Working Hours
Monday to Friday
1400-2200 CEST
Work from home
About the Client
Placester is a cutting-edge company that empowers real estate professionals by providing industry-leading websites, marketing tools, and CRM solutions. They pride themselves on exceptional customer experiences and delivering high-quality solutions tailored to client needs.
Responsibilities:
- Schedule kickoff calls with new customers, serving as the primary touchpoint during onboarding until website setup completion.
- Successfully onboard 90% of customers, ensuring setups are completed within 4 weeks.
- Conduct periodic check-ins to maintain relationships, increase customer value, and boost retention.
- Execute against the onboarding playbook effectively and efficiently.
- Lead retention initiatives for churned customers to foster long-term partnerships.
- Communicate customer requests and updates with the Creative team for seamless operations.
Qualifications:
- 3+ years experience in Customer Onboarding.
- 2+ years experience managing a small team (3 to 5) or senior Account Manager role.
- Proven leadership in customer onboarding-focused teams.
- Over 3 years of Account Management experience, handling an Annual Contract Value (ACV) of at least $1,500.
- Strong interpersonal and communication abilities.
- Excellent organizational and time management skills.
- Team player with a strong work ethic, eager to learn, improve, and grow.
Employment Benefits:
- Private health insurance
- 20 days annual leave
- Computer with 24/7 IT support
- Potential for international travel
- Paid candidate referral program
- Exposure to successful foreign managers, entrepreneurs and mentors
- Custom training and development programs
About Connect Macedonia
Connect Macedonia is a premium outsourcing company. We are the legal employer of record, and we pay full benefits and insurances. Our staff work and are managed directly by the client, with Connect providing full local support, infrastructure, and facilities.
