Our client partner is searching for a
Customer Service Manager
Salary
70,000MKD NET
Working Hours
Monday to Friday
1400-2200 CEST
Work from home
About the Client
Placester is a cutting-edge company that empowers real estate professionals by providing industry-leading websites, marketing tools, and CRM solutions. They pride themselves on exceptional customer experiences and delivering high-quality solutions tailored to client needs.
Responsibilities:
- Maintain a real-time dashboard of all customer onboardings, ensuring transparency and accuracy.
- Monitor active service tasks, requests, and setups, targeting 90% of setups completed within 4 weeks and 90% of service requests within 24 hours.
- Manage team workload and assign new setups for smooth operations.
- Oversee the success of service deliverables and ensure high customer satisfaction.
- Provide leadership and direction for the team to achieve departmental goals.
Qualifications:
- 5+ years of project manager and customer service experience.
- 2+ years of experience managing a team of 10 or more.
- Proven leadership experience in a creative or marketing setting (preferred).
- Strong organizational skills and attention to detail.
- Ability to handle competing priorities and meet deadlines.
- Team player with a strong work ethic and eagerness to learn.
Employment Benefits:
- Private health insurance
- 20 days annual leave
- Computer with 24/7 IT support
- Potential for international travel
- Paid candidate referral program
- Exposure to successful foreign managers, entrepreneurs and mentors
- Custom training and development programs
About Connect Macedonia
Connect Macedonia is a premium outsourcing company. We are the legal employer of record, and we pay full benefits and insurances. Our staff work and are managed directly by the client, with Connect providing full local support, infrastructure, and facilities.
