Vacancy: Functional Specialist (Quality)
Location: North Macedonia
Job purpose
Johnson Matthey IT (JM IT) is Johnson Matthey’s global IT function responsible for ensuring that our IT capabilities are not only able to support and integrate technologies but can also offer insight into future IT tools that could provide us with a competitive edge and improved operating efficiencies.
As a Functional Specialist, you will provide functional and configuration support for quality systems to ensure that current and future business requirements are met. You will work closely with colleagues to understand quality requirements and use your knowledge of quality systems to define solutions. The primary MOM solution requiring functional and configuration support are Labware LIMS, and Dotmatics.
Principal accountabilities:
- Acting as lead functional expert for Quality solutions. Providing final 2nd level support to the business users of applications within the role’s scope, via tickets received from the JM-IT Service Desk. These include Service Requests, Incident, and Application Change Requests.
- Document user requirements, functional specifications and technical design documentation necessary for solution configuration and/or bespoke developments, allowing changes to be delivered by JMIT and/or 3rd Party Software Engineering teams.
- Working with business process owners to enhance the value delivered to the business through continuous improvement of business processes, focused upon better use of application solutions and associated data / information.
- Scope out, estimate and impact/risk assess complex change requests, to enable effective prioritization / investment decisions.
- Configure application functionality to meet agreed business requirements within area of specialism.
- Support project teams, to provide continuity of JM solution, application landscape and data knowledge to strengthen the delivered solutions.
- Plan, prepare and support user acceptance testing to confirm readiness of developed changes for release to live production environments.
- Support application changes through the JM IT change process.
- Works with Business Service owner(s) to maintain appropriate application role-based security profiles, to achieve the correct balance between process efficiency and adequate business controls necessary to manage business risk.
- Oversee deployment of application package patches and upgrades, working with technical staff to apply changes as necessary.
- Participate in continuous service improvement, knowledge management and other processes focused upon improving overall service performance.
Requirements:
- Significant experience of working closely with business stakeholders, systems owners, and end users, defining business, financial, and operations requirements, and systems goals using standard methodologies and tools.
- Detailed technical knowledge of Quality systems.
- Excellent business analysis skills, ideally in a scientific or manufacturing industry
- Experience of Agile software development processes
- Able to lead requirements gathering workshops
- Able to understand complex technical problems and define solutions
What to expect from us:
- Competitive salary
- Private health insurance
- Discretionary annual bonuses & salary reviews
- Incentivized referral bonus program
- Remote/hybrid working
- Team building events
- Professional development budget (Certifications, e-learning platforms and conferences)
- Psychological Health Support Program (Elements and other wellbeing initiatives)
- Wellbeing support
How to apply:
*Note: all internal candidates should inform their line manager before applying
If you have the necessary skills and experience to join our team, please apply on the link below:
Closing date for applications: 29th January 2025
