Service Delivery Manager

• Symphony Solutions

Symphony Solutions is a fast-growing international organization providing Western-European clients with high quality IT, BPO, and Consultancy services.
We are a company with a difference as we maintain a strong ethical culture and keep company values at the level of interpersonal and client-oriented relationships. Our philosophy is to establish close and strong relations with every client, employee, and candidate to succeed in our main directions (e.g. PHP, Java, C#, C++, SAP, Salesforce/Force.com, iOS, Android, BlackBerry).

Symphony Solutions in Skopje is currently looking for a Service Delivery Manager for a full-time position who will become a contributor to the business transformation process of the long-term success and growth of the company. 

General requirements and experience needed:

• Builds and maintains an excellent working relationship with the customer in the successful delivery of all client related projects;
• Responsible for project status and ensures both client and internal expectations are met and where appropriate exceeded;
• Sets up, reviews and improves development processes and ensures standardization is adhered to, in order to deliver products using the appropriate project management methodology;
• Ensures that stakeholders, client project teams, Internal departments and Development teams understand the end goal of a project and how we are going to get there;
• Assists where appropriate in defining strategic business requirements and understands complex client requests;
• Leads the collaborative planning process – prioritizing the work that needs to be done against the capacity and capability of the team;
• Ensures project and team stability and productivity;
• Ensures team satisfaction and composition (right skills, levels and spirit);
• Ensures all products and services are delivered to an appropriate level of quality;
• Brings in best practices, apply and share skills and knowledge;
• Actively supports pre-sales operations;
• Actively engages in interviewing process.

Supervisory Responsibilities:

• Supervises direct subordinates;
• Carries out supervisory responsibilities according to organization's policies.

Requirements:

• Bachelor’s degree in Business Administration and/or Computer Science;
• 5 years of proven managerial experience, managing at least 20 people;
• Experience of working with US/European companies;
• Ability to respond to common inquiries or complaints from customers;
• Ability to effectively present information to top management and public groups;
• Understanding of CMMI processes and agile methodologies;
• Understanding of IT industry trends;
• Proficiency in using Project Management tools.

Having the following would be an asset:

• Able to engage clients at a non-technical level;
• Warm and approachable;
• A team player but equally able to work independently;
• A leader who can bring new ideas to the table and demonstrate well thought out plans and execute them if appropriate;
• Self-motivated and self-managing.

We offer:

• Competitive salary and compensation package;
• Friendly and professional team;
• Career and professional growth;
• Great international work environment;
• Low hierarchy and open communication;
• Symphony Training Academy;
• Free English language classes.

If you are interested, please send your CV in English using the Apply option.