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Customer Service Agent (Italian language)
Скопје
Рок за пријавување:
- Lycamobile
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 14 million customers across 24 countries. Founded in 2006 Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds.
Expanding our business operations in Macedonia, we are looking for the following position:
Customer Service Agent
(Italian language)
Key role responsibilities:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information.
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Attempt to persuade customer to reconsider cancellation
- Support all departments with any other business specific tasks
- Inform customer of deals and promotions
Required professional skills:
- Must be fluent and have good communication skills in Italian language
- Maintain reports within MS Excel and Word
- Strong communication skills required, face to face and over the telephone
- Ability to deal with pressurised situations calmly and efficiently
- Possess empowerment to make decisions to resolve any customer situation effectively
- Previous industry knowledge or work experience in the contact centre industry would be preferable but not mandatory
- Flexibility with shift patterns is required to ensure support across operational hours
- Immediate start date
If you are interested in a new exciting opportunity, we are looking forward for your applications, including your CV in English, naming the position you are applying for, using the Apply option ("брза апликација").
СПОРЕДЕТЕ ЈА ВАШАТА ПЛАТА
Просечната плата во категоријата
ИТ, Телекомуникации изнесува 45.517 MKD.
Дознај ја платата за посакуваната позиција според твоите квалификации!
