Manpower Czech Republic in cooperation with Vrabotuvanje.kom, on behalf of their client AT&T, Telecommunications company situated in Brno, Czech Republic, is looking to fill a position for:
Technical Care Agents
Key Responsibilities:
- Answer in-coming support related phone calls (as the first line of contact for the company)
- Provide support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools.
- Maintain positive customer satisfaction and relationship management
- Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes
Job Requirements:
- High School Diploma or University Degree
- Usual PC literacy – intermediate user
- Fluent in verbal and written English (at least B2)
Abilities and skills:
- Client oriented
- Communicative
- Patient
- Problem solving skills
- Self-motivated individual with excellent communication skills
- Organizational and Team management skills
What we offer:
- Monthly net salary 771-957 euro (depends on technical skill level, relevant working experience and language skills)
- Generous uplifts for shift work
- Annual bonus
- Contribution to pension insurance
- Private health care
- Life risk insurance
- Trainings
- Discounts
- 5-week vacation
- Meal Vouchers
- AT&T Team spirit events
- Working hours: Monday – Friday, form 12 pm till 8 am in 3 shifts
- Dedicated AT&T ‘in-house’ visa support expertise
- Relocation package of 650 euro (paid with first salary)
If you have the necessary skills and experience, please send your CV and motivational letter in English using the Apply option and indicate the reference position in the subject field, otherwise your application will not be considered.
Closing date for applications:February 15th 2019
