The fastest and most comfortable loan provider IuteCredit Macedonia for its operations in Shtip, Macedonia is looking for 3 candidates for open position for:
CUSTOMER ADVISER SHTIP
- Respond to customer requests in Branch, in a fast-paced goal oriented customer experience department
- Provide customers with product information, concludes sales and promotes other credit products
- Provide positive customer experience regarding information on loans, repayments, aftersales, collection issues, process customer requests, support of the dealer network.
- Fills for customers the new applications
- Deals with complaints in the Branch
- Performs activities directed towards the fulfilment of the sales targets of loan products to individuals and ensure quality of services provided
- Monitors loans, makes aftersales calls, ensuring portfolio quality
- Participate with ideas and makes actions to branch development, process efficiency and sales increase
- Perform other assigned tasks and duties necessary to support the Department
- Organise and conduct promotions for the loan products in order to increase brand awareness and drive traffic of applications (in the Branch, partners, online, etc)
- The work schedule is done in shifts
- Reports directly to HR&CX Manager.
- Team Player
- Organised and detail oriented
- Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
- Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
- Customer oriented (boost customer loyalty and engagement)
- Advanced stress management skills to handle several people in the room or in queue
- Conflict resolution skills for dealing with difficult customers over phone and written communication
- Excellent active listening skills to ensure understanding customer wants and needs
- Risk assessment skills
- Ability to prioritize and manage multiple responsibilities
- Fast and easy learning
- Sociable, responsible, accurate, punctual and multitasking
- University degree
- Minimum 3 years’ experience in similar position
- Positive sales and negotiation experience and passion towards Customer experience and Sales
- Proficient computer literacy – Microsoft office
- Fluent Macedonian, English, and knowledge of Albanian will be an advantage
- Attractive salary + bonuses
- Positive, dynamic and encouraging working atmosphere
- Opportunity for professional and educational trainings
- Employment contract on indefinite time, after 6 months’ probation period depending on results