Commercial Operation Manager

Job responsibilities & duties:

• Focused on developing new and enhancing existing processes, the Sales Strategy and Operations Manager works alongside the Operations and Enablement team to drive productivity, efficiency and effectiveness across the commercial organization
• Support the process implementation, standardization and measurement for the success organization relating to up sales, renewals, client risk and churn
• Work with the CRM team to identify process improvements, automate where possible and integrate workflows within current process. Guide the global roll out of new processes, ensure adoption, monitoring and ongoing management
• Produce reports and dashboards in Salesforce and Excel for planning and performance management purposes e.g. forecasting, tracking key business metrics, performance metrics, churn rates
• Actively participate and lead projects targeted at improving sales methodologies and effectiveness
• Continuous development of standard reporting tools, SFDC and Internal systems to support the changing requirements of the business
• Support several departments in driving operational excellence, programs and benchmarking success
• Other tasks by order of the manager or director

Required qualifications:

• Software as a Service experience required
• 4-5 years of sales operations/program management
• High aptitude for technology with strong knowledge and understanding of SFDC, project management and communication tools
• Advanced Excel skills required, with Power BI and Power Pivot experience a plus
• Experience driving complex process creation from concept through to adoption
• Strong analytic skills with high accuracy and attention to detail required
• Excellent written and spoken English communications skills to enable cross cultural communications  
• Proven excellent program management and project management skills
• A fast-thinking, high-energy individual with a sense of humor and ability to work with a wide range of personalities will thrive in this role
• Virtual team builder that reaches out across the organization to build rapport and ensure execution
• Bachelors or Master’s Degree preferred (or equivalent experience)
• Computer Literate: Word, Excel, Power Point