Job Title: Quality Analyst (German Language)
Location: Teleperformance Skopje
Main Criteria: Advanced knowledge of German and advanced knowledge of English
What skills are needed to join?
- You have experience in a similar role to Quality Analyst.
- You have an advanced level of German in spoken and written.
- You have an advanced level of English in spoken and written.
- You have good knowledge of computer and smartphone use.
What you need to do?
- Monitoring interactions to ensure the needs of the customer and client are met on each and every interaction.
- Execute coaching process using internal standards for feedback and coaching.
- Provide coaching and develop agent’s opportunities by using effective interpersonal communication.
- Develop reports in excel to inform about top call drivers and main opportunities found.
- Deliver feedback to agents.
What Teleperformance provides for you?
- Initial training and development phase.
- A company based on German standards and international opportunities.
- Constant development.
- A salary above the market’s competitive salary for this position.
- Offices in a high-tech modern building in the city center of Skopje.
How to apply?