Customer Service Specialist

Customer Service Specialist

Department: Logistics
Reports to: Logistics Manager
Duties (for managment additionaly: subordinate departments with concrete functions of employees):

Professional task, business development, for example:

• Continuous supply of orders from the Customers and their satisfaction according to the purposes of the company in cooperation with the main company. 
• Exact providing of requests / questions / needs of customers.
• Daily processing and maintenance of customer orders.
• Preparation of the lists of regular, special/unscheduled shippings to Customers in electronic and printed forms according to standardized procedure and instructions of the company at constant informing of direct supervisor. 
• Constant communication  with industrial logistics department and shipping department of the company.
• Quality Maintenance and control of maintenance of Customers needs (on quantitative and temporal characteristics). Providing fast, exact and effective response to any logistics complaints / customer reclamations. 
• Timely preparation of valuation in logistics according to standard procedures of company.
• Monitoring of timely shipping of finished goods to the customers.
• Providing continuous monitoring of the quantity of finished products.
• Check of terms of delivery the shipment. 
• Identification and analysis of factors that lead to additional costs or inefficient actions / activities / costs. The implementation of corrective actions to avoid these factors and monitoring of the results.
• Active participation in internal and external audits. 
• Control of improvement of planning, programming and accounting records.
• Development and storage of instructions and procedures of sales.
• Providing briefing for involved workers.
• Knowledge of professional safety and fire safety rules
• Participation in error analysis, developing of methods of their elimination
• Cooperation in preparing and passing audit
• Preparation and implementation of training plans on subordinated area, planning of production 
• Implementation of training plans, training conditions, evaluation of probation period; training of new employee
• Reports on the implementation of the tasks, uninterrupted control over the activities of subordinates
• Compliance with environmental management system documentation

Education: University degree
Experience: At least one year of professional working experiance
Languages: English is a must, German will be an asset