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Hilton Hotels
At Hilton we believe Hospitality isn’t just a job. It’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.
If you want to become part of our great family, we have open positions just for you!
DoubleTree by Hilton Skopje is looking for:
Assistant Front Office Manager
The candidate should possess prior experience of at least 2 years in Hotel business on same or similar job position, good English language skills, knowledge in working with Opera operational system and knowledge in working with computer and cash management.
The main duties will include:
Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
If you consider yourself to be hardworking and responsible person with a positive and energetic attitude towards the work and the team, you are invited to submit your CV and Letter of interest at hr@hiltonskopje.com.
СПОРЕДЕТЕ ЈА ВАШАТА ПЛАТА
Просечната плата во категоријата Менаџмент изнесува 39.113 MKD.
Дознај ја платата за посакуваната позиција според твоите квалификации!