We are looking for an amazing Customer Support person to join our team at Pabau.
Customer support is a huge focus for us, and quite simply, the goal is to do right by our customers.
Customer Support
What you'll be responsible for:
- Responding to email enquiries
- Answering phones
- Live chatting via our website to customers
- Answering questions via social media channels
- Creating and maintaining help guides
Key skills/attributes you'll need to be successful are:
- Friendly personality
- Sense of humour
- Great communication skills (written and verbal)
- Desire to help people
- Excellent spoken and written English
JOB OPENINGS
- Monday to Friday - 5pm to 1am (For USA) - 1 person
- Wednesday to Sunday - 5pm to 1am (USA Weekend Cover) - 1 person
- Wednesday to Sunday - 11am to 7pm - 1 person
BRIEF DESCRIPTION ABOUT EACH JOB OPENING
1. Monday to Friday - 5pm to 1am (For USA) - 1 person
Apart from the information above you will be responsible for responding back to queries for our USA clients. This includes, responding back to emails, using our live chat feature where you are having a direct communication with the clients, providing phone support where needed.
2. Wednesday to Sunday - 5pm to 1am (USA Weekend Cover) - 1 person
Apart from the information above you will be responsible for responding back to queries for our USA clients where your workweek is Wednesday to Sunday from 5pm to 1am. This includes, responding back to emails, using our live chat feature where you are having a direct communication with the clients, providing a phone support where needed.
3. Wednesday to Sunday - 11am to 7pm - 1 person
Apart from the information above you will be responsible for responding back to queries for our clients. This includes, responding back to emails, using our live chat feature where you are having a direct communication with the clients, providing a phone support where needed.
Additionally, you will be responsible for contacting any inbound lead enquiry that will come through from 5pm and on, this includes scheduling calls or direct call to the inbound leads, emailing, answering the live chat.
If you are interested we invite you to apply on the following LINK or via the APPLY option.
