Customer Support Specialist – ProtonVPN
Location: Skopje, Macedonia
Apply: go to https://careers.protonmail.com/o/customer-support-specialist-protonvpn and apply online
Job description
At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data. ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users.
Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.
Our users include New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens. The world is adopting our products at an accelerating pace. Whether it’s in New York, or at the front lines of the global struggle for freedom and democracy in Hong Kong, Belarus, and Myanmar, the work we do saves lives and is transforming the world. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, London, Vilnius, Skopje, and Taipei, employing people around the world.
Proton is a mission driven company. We’re deeply committed to enabling freedom online and ensuring the internet serves the interests of all people. Our technologies provide trusted ways for people to be secure online and in control of their information at all times. The world is adopting our products at an accelerating pace. Help us bring it from tens of millions of users, to billions of users. We’re creating one of the world’s most impactful tech companies.
Purpose of the role
We are looking for enthusiastic tech-savvy individuals to join our Customer Support team in our offices in Skopje and Taipei. As a Customer Support Specialist for ProtonVPN, you’ll be in charge of resolving our customers' technical support questions related to our product.
What you will do
- Interact directly with ProtonVPN customers to answer questions regarding our services
- Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for
- Extensive troubleshooting in order to detect the cause of the issue
- Collaborate closely with our developers to improve Proton products based on customer feedback
- Helping to test the web and mobile applications on a regular basis to ensure that only a highquality product is released to our customers
Job requirements
- Excellent communication in English (especially in written form)
- Familiarity with the VPN (Virtual Private Network)
- Strong troubleshooting skills
- You're a problem solver with a positive attitude
- You enjoy working in a highly dynamic environment
- You're tech-savvy. Degree in Information Technology is a big plus
- You care about digital privacy and you want to make a difference
- Attention to detail is very important
- Willingness to learn new concepts
- Positive attitude, Intelligence, adaptability, and flexibility
Bonus points for
- Experience with QA testing
- Experience in Customer Support
Why you should join Proton
- We work on interesting, challenging problems every day. There is never a dull moment.
- Our startup culture means everyone’s opinion matters. You can have a significant impact.
- Our rapid growth means there are many opportunities for advancement.
- The chance to do something meaningful. Proton products protect dissidents, journalists, and activists. Our work saves lives.
- Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.
ProtonMail uses the Recruitee recruitment platform for a more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address careers@protonmail.recruitee.com or other addresses on the protonmail.recruitee.com domain.
Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton.
