Myworld Macedonia DOOEL Skopje is part of the world group of myWorld which is present in 55 countries, and has existed in Macedonia since 2011. The company is a leader in the sector for the development of loyal programs for consumers and traders.
The company MYWORLD Macedonia DOOEL Skopje needs the following job position:
CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative
- Maintain a positive, empathetic, and professional attitude toward customers and subordinates at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels utilizing proper grammar and spelling.
- Acknowledge and resolve customer complaints in a timely manner.
- Maintain thorough knowledge of products to ensure the ability to answer questions.
- Process orders, forms, applications, and requests.
- Keeping accurate records of customer interactions, transactions, comments, and complaints.
- Provide feedback on the efficiency of the customer service process and offer recommendations for improvements.
- Communicate and coordinate with colleagues, as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Assist with Office Administration responsibilities.
- Other duties as requested by management
Skills
- Excellent verbal and written communication skills
- Experience with ticketing systems and escalation
- Excellent listening skills and ability to communicate effectively
- Excellent organizational skills and attention to detail
- Proficient in Google Suite or similar software
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
All interested candidates to submit their contact information to us through the Fast Apply option.
