Project Manager - Skopje
In this role, you will be responsible for managing the customer service project for one of our Clients. This includes managerial responsibility for and professional development of the Team Leaders, project results, KPIs, working on budgeting, and keeping and maintaining good and transparent relations with internal and external stakeholders.
What's in it for YOU!
- Diversity of opportunities across a range of challenging and highly complex activities
- Self-development and internal growth opportunities - you will be a part of a Team working for one of our German client
- Highly skilled co-workers in a friendly and supportive working culture, we enjoy working and having fun together and sharing our knowledge
- Benefits package
You will be responsible for:
- Organization, coordination of tasks and activities of Team Leaders as well their monitoring and evaluation
- Preparation and implementation of the work plan, preparation of reports, monitoring and achieving the goals and presenting the achieved results
- Participation in management team meetings
- Control of the daily activities of all project members
- Identify the needs for hiring new team members and staff training needs
- Contribute to the development and motivation of employees in order to achieve goals as well as monitoring their job satisfaction and proposing activities to improve team and teamwork
- Distribution of relevant information to team members
- Assistance in integrating new team leaders within the project
What are we looking for:
- Experience with team/project management preferably in a Contact Center environment
- University diploma or degree (Economy, Business Administration, and Management or similar)
- Good knowledge of English (B2/C1)
- Excellent knowledge of German (minimum C1, spoken and written)
- Excellent communication, presentation, and organizational skills
- Excellent knowledge of MS Office
- Focus on goals and results
- Proactivity and flexibility in work
What life at Transcom is like
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media, etc. CityConnect has been acquired by Transcom Worldwide in 2021 and now is operating as one of the entities.
Does this sound interesting? Then we’d love to hear from you!
