Social Media Manager
Job description
A better internet is possible, one that empowers people to choose how their personal information is used. This might seem daunting, or even impossible, but at Proton, building this better internet is what we do every day.
Proton Mail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, Proton Mail, is now the world’s largest encrypted email service. Subsequent Proton products, such as Proton VPN, Proton Calendar, and Proton Drive, use end-to-end encryption that gives our users full control over how and with whom their data is shared.
Today, Proton is making privacy universally accessible to more than 50 million registered users, including journalists, some of the world’s largest organizations, and people in more than 180 countries. Our diverse and dynamic team is made up of more than 400 members representing over 30 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world.
New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens use our products so they can choose who, if anyone, sees their information. Join us at one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies, we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen
Purpose of the role
As an experienced community manager, you’ll drive growth and engagement throughout all our social media accounts, online communities and any third-party outlet where we can engage in a constructive way with people.
As a digital savvy user and tech expert, you understand and can easily explain a complicated and technical concept to a wide audience. You’re a natural storyteller who knows the ins and outs of Facebook, Reddit, Twitter, Instagram, and YouTube. You love communicating with people all over the world to solve problems and create genuine connections.
If you feel comfortable taking initiative and you thrive in a fast-paced environment, this is an opportunity to play a pivotal role in a fast-growing company and have a concrete impact on the future of the business as a whole.
This role can be remote based from the East Coast of the US or Europe.
What you will do
- Contribute to a social media strategy that spans social media networks, blogs, online communities, forums, review sites, and other outlets where we can engage with people
- Safeguard our brand by monitoring, managing, and improving our reputation across online and offline outlets, but also in our spam, abuse, and other report systems
- Create high-quality, engaging multimedia content for all our community channels, including Facebook, Instagram, Twitter, LinkedIn, Reddit, forums, etc.
- Design and execute social media campaigns
- Research, test, optimize, and scale new channels, techniques, and technologies
- Help to refine our tracking and attribution methodology, and help to make sense of customer insights and findings
- Continually refine the community processes, metrics, and tools
- Coordinate with internal teams and creative agencies on the development, implementation, and optimization of creative output
- Create and present weekly, monthly, and quarterly reports and analysis
- Keep abreast of the newest trends, innovations, and technologies in the online advertising industry
Job requirements
- 3+ years of hands-on experience in community management
- 1+ years of experience in brand reputation management
- Significant hands-on experience and a proven track record of managing social media accounts and online communities
- Proven experience creating high-quality, engaging multimedia content, measuring its impact and improving on it
- Experience with large, multi-brand, multilingual communities and campaigns
- Deep knowledge and a good understanding of technology, internet and security
- Independent, self-motivated, and proactive, you don’t require constant input and you have meticulous attention to detail
- Flawless written and spoken English communication skills
- Experience in the tech or SaaS industry
Bonus points for
- Experience with policy/political or socially impactful campaigns
- Experience with both B2C and B2B marketing
- Comfortable working in fast-paced, always-on startup environments
- Fluency in other languages
Why you should join Proton
- Be part of a movement - Proton is not just a product or service but a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us.
- Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations.
- Join a strong brand - Our encrypted email service - Proton Mail - has grown to be a staple of online security and privacy. Proton has been featured in multiple popular television and film productions, such as Mr. Robot, Knives Out, Sounds of Metal, and more.
- Grow with us - We’re one of Europe’s fastest-growing companies, doubling in size every year. Our growth gives you limitless career and educational opportunities as well as the opportunity to work side-by-side with many world-leading experts in their fields.
- Have your voice heard - We value your opinion and encourage you to speak up and share your ideas and thoughts. At Proton, no problem is someone else’s problem. We collectively strive to do the right thing and be the undisputed best in the world at everything we do.
- Benefits – these vary by location and type of contract but expect support on your vacation, parental leave, refreshment if working from the office, learning and development opportunities, equity for shared success, flexible working hours and remote work, company events and team building activities
