At Emapta, we build careers.
We're a successful offshore staffing company. We give skilled workers the opportunity to work for leading foreign companies, without having to emigrate.
Since we started 12 years ago, we’ve done things differently to other large outsourcing businesses:
- No mark up on salary for our staff. No hidden costs for our clients.
- Training and development second to none.
- Our bosses don’t hide and operate behind closed doors. They lead from the front.
That’s why we’ve grown to be a leading specialist outsourcing company. This commitment and passion for serving our clients and our people has seen us grow to almost 6,000 people serving over 500 clients worldwide.
What you can expect?
A warm culture and supportive leadership: You’ll work alongside experts and mentors across the world. We're a large company but we support each other like a small family business. We will invest in you through extensive training and support at every step of the way.
Competitive salary, flexibility, and benefits: We pay well so you feel great about your position in the company. We offer flexible working arrangements and benefits. This includes private medical insurance, regular training and development, mentorship programs, free English language lessons, and much more.
Autonomy, responsibility, and rewards: You'll be part of the initial team building the foundations of the business. This role offers you the autonomy, responsibility, and rewards to put your passions and skills into practice. Your efforts will be recognised. As the company grows, so will you.
customer success associate (night shift)
About the Client:
Our client-partner is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). They have platforms that leverage the latest technology including machine learning, text analytics, data visualization, among few others to deliver actionable insights to leading global companies. Our client-partner has a range of flagship customers and growing brand recognition in the space.
On the heels of market expansion and growth, Resonate is hiring a Customer Success Associate to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.
Your Opportunity:
This is your opportunity to grow with a strong and stable company, allowing you the freedom to be 100% yourself, with full support and a fun culture. You will gain exposure to leading technologies and product development, and work to support strong companies.
Key Responsibilities:
- Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps
- Driving usage by reaching out to end users to help them use the platform regularly
- Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us
- Working with our marketing and implementation teams to ensure the most relevant information is being passed on
- Being cognitive of Customer business challenges and goals, and understand how the platform fits into this
- Reducing Customer attrition through developing relationships with client base
Candidate Profile and Experience:
- 2 – 4 years of experience in customer success, sales, account management or customer service capacity.
- Ability to work night shift (0900-1700 AEST / 0100-0900 CEST)
- Strong verbal and written English communications skills
- Present Resonate’s core message, capabilities and product demo
- Proven track record of building strong client and internal stakeholder relationships within an organisation
- Creative and innovative in problem-solving and providing solutions
- Working knowledge of Customer Experience industry
- Experience in a Software Product company
- Knowledge of project management and SDLC lifecycles
Salary and Benefits:
- 750EUR+ salary (net) with night shift allowance (35%) for right candidate.
- Competitive salary and possibility of commission structure based on performance
- An experienced and enthusiastic team in an established and stable company with a huge growing potential
- Private health insurance
- 20 days annual leave
- Computer with 24/7 IT support
- Exposure to successful foreign managers, entrepreneurs, and mentors
- Custom training and development programs through Emapta Academy
Job Type: Full Time
If this sounds interesting to you, please send your CV using the Fast Apply button.
