Vrabotuvanje.com - Turkish Speaking Call Centre Agent - Скопје - Perform CS Ltd
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Turkish Speaking Call Centre Agent

Скопје

Рок за пријавување:

  • Perform CS Ltd

Position: Turkish Speaking Call Centre Agent
Job Type: Full-Time

Reports to: Call Centre Team Leader

Summary of Responsibilities
Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.
 
  • Builds and maintains relationships with existing and new customers.
  • Helps customers with all their enquiries;
  • Clarifies platforms’ Terms and Conditions when it is needed.
  • Logs tasks in accordance with company guidelines.
  • Explains how to use platform games and services.
  • Assists customers with on-going marketing campaigns.
  • Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
  • Escalates and follows up customer cases when needed.
  • Identifies and reports improvement areas according to company procedures.
  • Works closely with other departments to handle customer queries.
  • Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
  • Calling daily new registered customers to welcome them to the brand.
  • Customer satisfaction calls to make sure that the customers remain engaged with our platform.

Person Specification
  • Self-employed (tax identification number must be provided)
  • Turkish speaker (verbal and written)
  • Excellent communication skills
  • Customer oriented
  • Basic skills in Microsoft Tools
  • Self-Motivated
  • Team player

What you will receive
  • Competitive salary package + Bonus
  • Fully paid training
  • Work from home
 ​

If you are interested we invite you to apply via the APPLY option.

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