Officer - Service Center Admin

Job Scope: The Officer - Service Center Admin is accountable for overseeing and managing the administrative processes of the department, including clerical work, accounting or logistics, while supporting the Technical Support and Retail departments, insurance companies and customers.

Main Duties and Responsibilities:

• Manage and coordinate the SVT department calendars, plan and set appointments, meetings and events and ensure timely reminders;
• Ship, receive and sort the repaired devices to or from locations;
• Perform monthly repair audits (correct Apple spare parts, file status, processing);
• Support the Certified Technicians in the communication with the customers for technical issues, in accordance with Apple system and guidelines;
• Support the Customer Service Representatives on technical issues and technical feedback to customers;
• Manage phone calls, email and other communication channels of the technical service department, and handle all related inquiries;
• Maintain a proper documentation of repair issues and resolutions;
• Prepare and submit periodic reports to management;
• Handle the department invoices and accountant processes, logistics, transport and supply with the stakeholders (Apple, customers, other departments);
• Record and settlement of no shown customers repaired devices.

Position Requirements:

• Education: Bachelor’s degree in Business Administration or any other related field
• Experience: At least 2 years of relevant experience 

Key Competencies:

• Customer Centric
• Agile
• Accountable
• Communicate effectively
• Teamwork and Collaboration
• Result driven
• Planning and organizing