Admin - Intake rostering

Schedule Management: 

• Coordinate and manage the scheduling of client visits across all programs.
• Ensure that full-time and part-time workers are allocated visits in line with their contracts.
• Assign casual workers to visits according to their stated availability.

• Develop and maintain rosters that meet the needs of clients and maximize worker availability and efficiency.
• Adjust rosters as needed to accommodate changes in client needs, worker availability, or other unforeseen circumstances. 

• Liaise with clients and workers to confirm visit schedules.
• Communicate any changes in schedules to clients and workers promptly and professionally.
• Work closely with program coordinators to ensure that all client needs are met and services are delivered efficiently.  

• Maintain accurate records of client visits, worker schedules, and availability.
• Use the CRM to track and manage rostering and visit allocations.
• Compliance:
• Ensure all rostering practices comply with contractual obligations, and organisational policies.
• Monitor and report on key performance indicators related to scheduling and rostering.
• Any other support as required and requested by the CEO.

Qualifications 

• Communication and Customer Service skills
• Experience in Case Management
• Knowledge of Medical Terminology
• Understanding of Insurance processes
• Strong organizational and time management skills
• Ability to work well in a team environment
• Experience with payroll administration is a plus
• Bachelor's degree in a relevant field is preferred